Early Termination Fees Can Kill Your Customer Loyalty
I don’t want to be negative about this. I’m trying to change my ways when it comes to posting negative comments and blogs. It’s not that I’m going to take away “FAIL” but I’m going to try and offer constructive criticism and maybe an idea or two on how they can change.
So the beef today is with DIRECTV and Sprint. I’ve been a customer of both for a long time. DIRECTV for the past five years and Sprint since I’ve had a cell phone (back in 1999). That’s a long time, right?
I’ve defended both to naysayers and I’ve also pushed a lot of customers their way but I’m done. I have to be and let me tell you why.
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