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Understanding Social Media in Simple Terms

Two Things You Need to Know from This Post:

  1. Social media helps people live, work, and play with each other (no matter the distance) by combining age-old ways of social interaction and the capabilities of mass media.
  2. You can create transformational change when you use the antennas on the mountaintop to provide a common message and inspire the people in the valleys to interact, spread, customize, and amplify your message.

A More Detailed Exploration:
We have always lived, worked, and played with each other. For most of our history, we did all this in small groups. These groups grew, spreading out across great distances and having great obstacles between us. As our technology has advanced, so has our ability to live, work, and play with others – both near and far away.

Social Interaction
Because we really only lived, worked, and played with those who were physically close to us, we didn’t know that much about those far away. Information was shared in person and in writing and spread slowly and unevenly.

Those who travelled amongst these groups were very valuable and great curiosities. Their stories and tales fascinated us. And connected us to the wider world.

But this era had its limits:

  • It took time for these stories to spread, sometimes too late
  • Other times, the story was different than when it started
  • Probably most significantly, these groups were often isolated and disconnected

Mass Media
The first time someone climbed out of the valley to the top of the mountain and built an antenna; things changed dramatically. This antenna could broadcast and receive information and images to (and from) far away places. Bringing the world to us.

We could see and hear people live, work, and play together. And the stories from mountaintop could get us to take action in our small group.

These antennas came in many different forms: literal radio & TV antennas, corporate enterprises, large-scale non-profits & associations, and other highly-centralized human networks. Each requiring significant overhead costs and concentrations of capital – financial, physical, and social.

But this era had its limits, too:

  • It took a lot of money, work, and resources to build and maintain these antennas
  • Because there were only so many antennas, they were only so many choices
  • You couldn’t talk back to what was being broadcast
  • You couldn’t talk with others about what was being broadcast when it was ‘on the air’

Social Media
Slowly and steadily, we began to lay cables around the world connecting these groups of people. First these cables let us talk to each other directly one-to-one and in small groups. Then, we began to use these cables to share images and sound.

This changed everything…again – making it easier for us to find information and people faster. But it was still static and one-way. And we needed to know complex languages to make the images and sounds do what we wanted.

When we realized we could build tools that made it easy for anyone to create images and sounds in the way they wanted, this changed everything…yet again. People from across great distances could live, work, and play together without needing the antennas.

The focus shifted away from what was being sent from the mountaintop and back to what was happening in the valley – but in a different way. A person in one place can connect with people in different groups and valleys, who they previously would’ve never known about.

And even this era has its issues:

  • Many people still are trying to figure out how they need to change
  • Some think the antennas don’t matter anymore
  • Others try to use the tools like they’re broadcast media, pushing their images & sounds out in a one-way monologue with no interest in ongoing conversation
  • The rest don’t even realize things have changed

Succeed by Bringing the Mountaintop & Valleys Together
But, you and I know know better. You and I know the power is bringing what’s on the mountaintop together with what’s going on in the valley. We can harness the power of a common, real-time experience of mass media with the self-organizing potential of social media to help us achieve our aspirational objectives.

We realize it doesn’t matter if change starts in the valley or on the mountaintop. It just matters that someone creates the plan to develop a compelling message, make it easy to share that message, and bring the leaders from different mountaintops and valleys together.

Enough of My Thoughts, What Do You Think?
Does this model give you a better understanding of social media? If not, how would you improve it? Does success really come from bringing the mountaintop and valley together? What other ways can you succeed?

Find Me on Twitter
@scottyhendo

All graphics are custom creations of MediaSauce (@MediaSauce). Feel free to use and share them, I ask only that you give us proper attribution.

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12 Responses to “Understanding Social Media in Simple Terms”

  1. Joe Says:

    Bravo, Scotty! My daughter has been asking me some questions about social media and I think I’ll share parts of it with her. I think she’ll especially appreciate the illustrations.

    Can you offer any help on her questions on why I’m so weird? I’m assuming you are asked that, too.

  2. Scott Henderson Says:

    Thanks. I’m glad you liked it. Heck, if you can’t explain to a child, then you can’t really explain it, right?

    My advice on the latter is to let your daughter accept you for who you are. That’s worked well for me in my family.

  3. Michele Price Says:

    Scotty

    I love your style and how you explain things. Isn’t is fun and interesting when looking at how to expand others to what is not only possible but what is and they haven’t learned it yet.

    You inspire me to go within and ask for some great inspiration like you articulated here.

    I love expanding the mindset. I do it everyday with people around me in hopes that together we will continue to create a tribal space we will all enjoy peace, prosperity and success.

    Thanks for such a great illustration.

  4. Bob Angus Says:

    Lately, I’ve been spending a lot of time evangelizing social media in classic corporate marketing circles. This is a great way to simply communicate the power of combining traditional marketing and social media. After all, most marketing execs know and love the message from the “mountain”. So you don’t want to trash it.

    Slowly, but surely, big brands are understanding that power of creating lasting powerful brands and relationships with a combo of mass media and social media. It’s great to see the light bulb turn on.

    Of course then the CMO turns to the big ad agency and asks “can you do that too?” The agency says “sure”… and the light bulb flickers out.

  5. Social Media - A Link « IndyASQ Conversations Says:

    [...] http://blog.mediasauce.com/2009/02/07/understanding-social-media-in-simple-terms/ [...]

  6. Scott Henderson Says:

    @Michele – you’re welcome

    @Bob – I find it interesting how quickly some people can delegate or outsource something so vital to the companies survival, let alone success. We have reached a point where digital and social media aren’t a channel, they are THE channel. Any organization who grasps the opportunity this presents to truly transform how they do business will reap many rewards.

  7. Ben Kunz Says:

    I’m fascinated by the declining utility of advertising in this model. Third-party sponsorships were required to build the broadcast towers on your mountaintops, and they are not required to support the cables in the valley. And the people in the valley are moving to create their own content — a recent OMMA report noted 70% of consumer time online is spent sharing their own stuff — further shutting out advertisers.

    I’m wondering if the ad model of the past century will be remembered in future years as a fad or anomaly. Certainly consumers still spend vast hours of the day in front of the TV so advertising will be here for a while — but as content creation becomes more simple, and control over what you receive grows, advertisers will eventually be shut out.

    The new experiments such as paid posts or product placement seem less effective.

    What oh what will marketers do when they lose control of their ability to interrupt communications?

  8. Nathan Davis Says:

    Freaking genius.

  9. mark oehlert Says:

    Thoughts:

    Those first groups were of limited reach but deep nuance. Depth of relationship doesn’t naturally follow scale. We are trying to discover new ways to be personal in these new environments.

    Related: Don’t just look at communication between the dispersed groups but how communication was socially mediated even w/in those small groups.

    I know its picky but before cables, there were trains and most importantly for the U.S.,the car.

    Its really an elegant explanation on one level BUT it does leave out (prob. wouldn’t be elegant w/ them) some key issues:
    -we still need the cables, we may have access to the tools but we don’t own the channels
    -copyright – judas – don’t even know where to begin
    -censorship – also, see China

    Nice shot though Scotty.

  10. Brian Powell Says:

    Your analog makes sense, yet what’s the elevator speech? if you can’t explain it in a sentence you can’t explain it.

    “Social Media enables bonds without borders.”

  11. Susan/Together We Flourish Says:

    Isn’t it fascinating that the young have latched on to social media much faster than the adults. Could it be that it’s because they came to this earth already programmed with knowledge of the urgent need for us to learn to interact more effectively with one another?

  12. sikis Says:

    Freaking genius.

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