I’m still in disbelief about the transformational change that’s happened at the Indiana Bureau of Motor Vehicles.  

Ever since I got my learner’s permit for driving at age 15, I have endured Soviet-style bureaucracy and have come to believe it is just one of those hardships we all go through.  Two years ago, when my family and I moved to Indiana, we logged a full morning getting our license plates and driver’s licenses.  That was actually an improvement from what we went through in the Atlanta area four years prior.    

This month, I needed to renew the license tags for both cars.  Unfortunately, I missed the April 30 deadline to get it all done via their website.  On Tuesday, I headed to the local BMV office with a bag of work and a book to keep me occupied while I slogged through the crowds and dealt with waiting in between multiple stops in the cattle line.   

As I walked into the foyer, I noticed a kiosk off to the side.  Fortunately, I read the sign and noticed it was a self-service license tag renewal kiosk.  In total shock, I entered a few digits, swiped my card, and took my registration cards & license renewal tags out the door within 2 minutes of starting.

Today, I was visiting with Sarah Robbins, our director of emerging technology, who shared the odd experience of going online to book an appointment for her driver’s license renewal.  When she showed up at the appointed time, the friendly greeter welcomed her and remarked that they were ready to help with the renewal process.  In 15 minutes, she was done (10 of that was spent waiting for the printer to chug out the card).  Her only disappointment was that they didn’t have pink in the drop down box for hair color (check out her website to see why that’s correct).  

Not only can you book an appointment and renew your license plates, you can get a whole host of things done online. Take a few moments and visit their website today: Indiana Bureau of Motor Vehicles.  

How does your organization compare to the BMV?  Is it time to put together your digital road map?  

This entry was posted on Thursday, May 15th, 2008 at 9:09 pm and is filed under change, leadership, transformational. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.